?How do I build my package?
Pick the date and the passengers, then tick the extras you want on the booking screen: buffet breakfast (+$250 per person), birthday in the balloon (+$50 per person) and round-trip transport from Mexico City (+$650 per person), and flight photos or video (+$2,000 each, or $3,500 for both, per booking). The total updates on screen as you tick them, before you pay anything.
?How does it compare with a fixed package?
You see it on screen before you pay. For reference, per person: base flight plus breakfast is $2,100, and with transport from Mexico City $2,750. The fixed packages each have their own page listing what they include.
?Is it safe? What if I’m afraid of heights?
We fly with pilots holding a current commercial licence from AFAC, the Mexican aviation authority. The basket is stable and the climb is gradual, so there is no falling sensation. If the wind makes it unsafe to fly, the flight is rescheduled at no cost.
?What happens if the weather doesn’t allow us to fly?
If the weather does not allow a safe flight, it is cancelled and rescheduled for the date you choose — you have 3 months to use it.
?Can kids / pregnant women / older adults fly?
From age 4 or 1.10 m tall, and every minor flies accompanied by an adult — carrying a child during the flight is not allowed. Minors pay the full rate because they take a complete spot in the basket. Cannot fly: pregnant guests, anyone who drank alcohol in the previous 12 hours, and people with blood pressure problems, heart or respiratory conditions, recent surgery, or spine or knee problems. Maximum weight per passenger: 99 kg.
?How long is the flight?
The flight itself is 45 to 60 minutes. Add the briefing and inflation before liftoff and the toast on landing; if your package includes breakfast or transport from Mexico City, the morning runs longer accordingly.
?Can I choose the pilot or balloon?
Not directly — we assign by availability. If you have a preference or a special occasion, let us know when booking and we’ll do our best.
?What ID do I need for the flight?
A valid government-issued photo ID, presented by every passenger at check-in at the Volando en Globo reception desk. It is not paperwork for its own sake: it is what allows us to register you under the flight insurance that covers the flight, and without proof of identity we cannot add you to it. If you are a foreign visitor, your passport or your country’s official ID works; the person who made the booking must present ID matching the name on their booking confirmation. Minors do not need their own ID — they must be accompanied by a parent or legal guardian, who presents ID and signs for them. Passengers who cannot present ID are not allowed to board, but they may reschedule, subject to availability and our date-change policy.